FAQs

We have 3 lengths to all of our necklaces, 16", 18" or 20" (inches) and 3 sizes for our bracelets, 6", 6.5" or 7" (inches) The best thing to do is to measure your favorite necklace or bracelet and decide what length/size suites you best.

Most of our custom pieces take up to 2 weeks to make and approximately 2-5 business days for shipping.

Yes, we do! Please note there may be additional duties that will be applied to your order. Click here for more info

All of our jewelry is shipped through reliable couriers such as Purolator, UPS, FedEx. Each package can be tracked with a tracking number and will be sent to you as soon as your package has been sent.

If it's been more than 5 business days since you received the shipping confirmation, please contact us directly at contact@sherrypipano.com and we will contact the courier on your behalf.

Not often. The reason being is we’ve made our prices as low as possible. We don’t sell to retailers, we sell directly to you. This allows us to be able to offer you the best price for solid gold jewelry as possible. Occasionally we’ll have sales on specific items, but rarely on our Gold Letter Necklaces.

The main difference between 10k and 14k gold is the amount of gold content.

10k gold contains 10 parts pure gold and 14 parts other metals such as copper, zinc, silver, etc..

14k gold contains 14 parts pure gold and 10 parts other metals such as copper, zinc, silver etc…

At the end of the day, if you’re looking for something that won’t tarnish, will last forever and is sustainable, either 10k or 14k is the way to go.

If you’re more concerned about price 10k is a better option.

If you like a darker hue to your gold and price is not an issue, 14k might be a better option for you.

All of our jewelry is handmade in Toronto, by talented jewelers who use laser welding and stone setting techniques to create your beautiful pieces.

All of our custom and personalized pieces are final sale. Having said that, your happiness is our top priority so please email us your concern at contact@sherrypipano.com and we’ll do our best to accommodate you however we can.

No, all of our pieces are made entirely from solid 10k or 14k solid gold. Your jewelry is made to last forever and will not tarnish. In fact, the more you wear it and show it love, the shinier it gets!

Our necklaces and bracelets are all handmade. They are made from delicate chains, that might get caught on something. We ask that you’re careful when wearing your pieces. You have a full 3 month warranty from the moment you receive your jewelry. Outside your warranty, we can fix your jewelry, but you will need to send us a photo of your piece to contact@sherrypipano.com and we’ll provide you with the instructions on sending it back to us, and the cost of the repair.

We are working on 'add a letter program' at the moment. For now, if you would like to add initial, Please email us at contact@sherrypipano.com and we'll send you the details.

Yes, of course! We’re happy to accommodate custom orders for our Letter Necklaces. Please email us at contact@sherrypipano.com with your request, and we’ll send you a mock-up. if you would like to move forward, we'll send you custom link to make your purchase.

We can send you a Mock Up of your necklace so that you’re100% confident when making your purchase with us! Email us at contact@sherrypipano.com and we’ll gladly make you one!