Shipping & Returns
All jewelry is made and shipped from Toronto, Canada.
Please allow up to 14 business days from the day of purchase for the item to be shipped, as all of our jewelry is handmade to order.
Thank you for your patience and understanding.
Once your item has been shipped, you will be notified and receive a tracking number.
Shipping time can take up to 7 business days for orders in North America, and up to 14 business days for international orders.
We offer free shipping for all orders within North America.
For international orders, we charge a flat rate shipping rate of $20(CAD).
Your satisfaction means everything to us! If you are unhappy with your purchase, return it to us within 2 weeks of the date it was shipped to you.
This policy does not apply to custom orders or rings, which are final sale.
All you have to do is contact us via email: firstname.lastname@example.org, must be within 14 days from the day of receiving your item(s).
- Item(s) must be in their original packaging and unworn.
- Please make sure to include the receipt of your purchase for reference.
- Package must be secured and shipped back to us using a trackable method (UPS, DHL, Fed-Ex...)
The refund will be issued within 3 business days after receiving your package.
Please note that shipping costs are not refundable and Sherry Pipano is not responsible for returns that are lost in the mail.
In case of defect or sizing issues, contact us via email: email@example.com.
Please make sure to note the issue and follow the same instructions as mentioned above in the return section.
After receiving your package we'll examine the issue and if the damage or incorrect sizing is our responsibility, we'll send you a new or fixed item(s) as soon as possible with no extra charge and a refund for the cost of shipping the item(s) back to us.
In the case of ordering the wrong size on your end, you can send the item(s) back to us and we’ll fix it for you, please note that in this scenario you will have to pay shipping as well as the cost for re-sizing.
As an alternative, you can try your local jewelry repair store to resize, but your item(s) will no longer be under any warranty provided by us.
Import Duties & Taxes
For orders shipped within Canada GST/HST fee will be charged accordingly.
For orders shipped outside of Canada, customs might charge an import fee, according to your country customs law.