Our customers' satisfaction is our number one priority.

We offer a full refund when the product has not been opened and is unused and a partial refund when the packaging can not be accounted for.

Please note that customers will be responsible for shipping costs.

Any returns must be in the original packaging with proof of purchase.

All pieces are under warranty from the day you receive them. Products under warranty should be handled with care.

If the products arrive with visible defects, please take photos of them and send them our way. We will contact you within 24 hours and provide you with the details on how to proceed.

First of all, yay! We love that you're adding more meaning to your necklace. When you're ready to add a symbol or a letter, email us at contact@sherrypipano.com and we'll follow up within 24 hours with detailed instructions on how to proceed.

Our standard production time can take up to 14 business days. Our shipping is express and depending on your location it can take anywhere from 2-5 business days.

If your order hasn't arrived after three weeks, please contact us with your order number and we will look into the details for you.